Bob Townsend’s crusade against Air Assurance and Broken Arrow Schools

Bob Townsend, President of Custom Services in Broken Arrow

Custom Services (formerly known as Custom Heating and Air, Inc.) is the Broken Arrow HVAC company that was excluded from bid requests in 2007.  This was a judgment call on the District’s part, based on a lawsuit ruling against the company for “Professional Negligence” in 2004 in favor of the insurance company which was the plaintiff.  This issue has long since been resolved, and Custom Services currently has an A+ rating with the Better Business Bureau.
From information in news reports, the Combs audit, and the real audit, indications are:
  • It was Bob Townsend, the owner, who brought up the complaints of vendors being “shut out” of the bidding process, making it look like the District refused to let anyone but AA bid.  Actually, 9 requests for bids were sent out.  Hardly “shutting out” vendors.
  • It was Bob Townsend who made the accusation that AA replaced heat exchangers unnecessarily, to get more money out of the District (refuted by the audit)
  • It was Bob Townsend who made the accusation that AA replaced heat exchangers instead of following the industry standard of replacing the entire unit, possibly costing more money if the unit had to be replaced soon after the exchanger work had been done (refuted by the audit)
  • It was Bob Townsend who made the accusation that AA replaced an exchanger at a non-BAPS business and charged BAPS for it (refuted by the audit); Townsend provided a (possibly doctored) 2007 District inventory list with the Sequoyah unit conspicuously missing
  • It was Bob Townsend who stated to the auditor that the Rampeys had sold AA to an out-of-state company.  Whether he also informed her that this was completely immaterial because they had bought the business back in 2003 is unknown; the Combs audit only mentioned the sale.

Bob Townsend and some of his staff picketed at Sisney’s suspension board meeting with misspelled “SYSNEY” signs.  Townsend met with Sisney and with Combs, making his false accusations and misleading statements.  It is very likely that he and some of his staff have participated in the online comment attacks on the District, Air Assurance, and board members.

The Combs audit and the real audit indicate that Townsend was behind or involved with the accusations (all proven false) behind these objectives; possibly more:

  • Objective 8:          Whether a vendor was excluded from bidding
  • Objective 9:          Whether AA overbilled for HVAC services
  • Objective 10:        Whether heat exchangers and services paid for were actually received
  • Objective 11:        Whether the District paid for work for a private business

2 thoughts on “Bob Townsend’s crusade against Air Assurance and Broken Arrow Schools

  1. Pingback: Observations from the audit | The Jim Sisney Conspiracy Revealed

  2. Pingback: Observations from the audit | Broken Arrow Public Schools Audit

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